Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
CONTACT US BEFORE ANY ACTION
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will inform you where to send back the item in the conditions as mentioned.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
To return your product, you should mail your product to the adress specified by us by e-mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Poduct Representation:
- While we strive to provide accurate and up-to-date information about the products on our website, we cannot guarantee the completeness or accuracy of the product descriptions, images, or other content. It is recommended to contact our customer support team for any specific queries.
2. Third-Party Links:
- Our website may contain links to third-party websites or resources for your convenience. However, we have no control over the content, privacy policies, or practices of these websites. We disclaim any responsibility for the content or actions of any third-party websites linked to our site.
3. Shipping and Delivery:
- We aim to provide fast and reliable shipping; however, shipping times may vary depending on your location and other factors beyond our control. We cannot be held responsible for any delays, loss, or damage caused during transit.
4. Product Availability:
- We make every effort to ensure that products displayed on our website are in stock. However, in rare cases, certain items may become unavailable or out of stock. In such instances, we reserve the right to cancel the order and provide a full refund or offer alternative products of equal value.
Please review our Return Policy and Disclaimers carefully. By accessing and using uGlamour.com, you acknowledge and agree to these terms and conditions. For any further inquiries or assistance, please don’t hesitate to reach out to our customer support team.
Contact us for questions related to refunds and returns.